Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: BillieMorr
New Today: 61
New Yesterday: 97
Overall: 150011

People Online:
Visitors: 45
Members: 4
Total: 49 .

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View topic - amend a CI value in CMDB
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

amend a CI value in CMDB

 
Post new topic   Reply to topic    ITIL Forum Index -> Configuration Management
View previous topic :: View next topic  
Author Message
sonia
Newbie
Newbie


Joined: May 06, 2011
Posts: 2

PostPosted: Sat May 07, 2011 2:58 am    Post subject: amend a CI value in CMDB Reply with quote

If I need to amend a CI value in CMDB e.g. Serial Number, do I raise a change ticket or an incident ticket? I understand Incident is raised only when there is disruption to the service.
Back to top
View user's profile
Diarmid
Senior Itiler


Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Sat May 07, 2011 4:35 am    Post subject: Reply with quote

Incidents relate to "something has happened".

Changes relate to "I want something to happen".
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
Back to top
View user's profile Send e-mail
UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3321
Location: London, UK

PostPosted: Sat May 07, 2011 3:34 pm    Post subject: Reply with quote

Sonmia

WHat does YOUR Configuration management process state

Your oown Cfg process needs to define when attributes of a CI are change, what happens

according to ITIL, ll CIs are under the control of change management; therefore in an ideal world, any changes to values to a CI should go throuigh some sort of change control. how much and the exact prcoess is defined by your configuration mgmt process and your change and release management process

Ask your CfM Mgr/Change / Release mgr.

If you are one or all of these three - RTFM and then write the policy, process, etc
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> Configuration Management All times are GMT + 10 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.