For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone
Note: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.
Posted: Sat May 07, 2011 3:23 am Post subject: 4 eyes principle
Has anyone heard of the 4 eyes principle during change implementation? I would like to have a better understanding on how can this be implemented effectively.
Joined: Mar 04, 2008 Posts: 1884 Location: Newcastle-under-Lyme
Posted: Sat May 07, 2011 4:12 am Post subject:
google it. there is a probably good description at economy dot org. I say probably because I have no independent knowledge of the principle. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
The 4-eye principle with changes, means that all change approvals or in your scenario, the change implementation has to be authorised from Senior Managers usually the CEO, CIO or Directors.
This however is not a best practice. _________________ Ali Makahleh
Configuration Management(Blue Badge),
ITILV2 Service Manager(Red Badge),
ITILV3 Expert(Lilac Badge) Certified.
“If you can't describe what you are doing as a process, you don't know what you're doing." W. Edwards Deming.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
Forum FAQ
Search
Usergroups
Profile
Log in to check your private messages
Log in
