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ITIL :: View topic - BIA Questionnaire
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BIA Questionnaire

 
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BorisBear
Senior Itiler


Joined: Mar 10, 2008
Posts: 403
Location: Sunderland

PostPosted: Fri May 13, 2011 8:16 pm    Post subject: BIA Questionnaire Reply with quote

So, I'm helping out our Change Manager here and I could use some help dusting off a few of my Change Management cobwebs.

We're running in a SAP environment where we have a daily CAB to pick up application layer changes but we also have urgent changes going through outside of the CAB process because they're deemed to be important changes with timescales that the CAB doesn't cater for - approval is all carried out via workflows and email conversations (i.e. no emergency CABs). This is a historical business led process that we as the new incumbent vendor are transforming gradually with sensitivity towards the business needs and feelings.

So, we want to keep this process in place for urgent changes at least for the minute but we want to make sure that they are fully justified in not going through the CAB. To that end I'm pulling together a Business Impact Assessment (BIA) sheet/questionnaire and I could use some suggestions as to the questions we need to ask in there.......so far I have:

* Which business areas are impacted by this change?
* Which business processes are impacted by this change?
* Which geographies/regions are impacted by this change?
* What is the time criticality of this change?
* What is the impact of not implementing this change within the specified timescales?
* What risk does this represent to the business (e.g. financial, reputation, customer)?
* Is there a manual workaround in place currently?


Are there any other questions I should be putting in there?

Thanks
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Flasheart
Newbie
Newbie


Joined: Jan 13, 2011
Posts: 14
Location: California

PostPosted: Tue May 17, 2011 1:36 am    Post subject: Reply with quote

Dont know if this is relevent, but in my old ITSCM duties, my BIAs always contained Recovery Point Objectives and Recovery Time Objectives.

-Flasheart
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BorisBear
Senior Itiler


Joined: Mar 10, 2008
Posts: 403
Location: Sunderland

PostPosted: Tue May 17, 2011 5:59 pm    Post subject: Reply with quote

Flasheart wrote:
Dont know if this is relevent, but in my old ITSCM duties, my BIAs always contained Recovery Point Objectives and Recovery Time Objectives.

-Flasheart


Thanks - we're talking SAP application changes.......those would be applicable in some cases so I'll put them in as optionals with a work instruction as to when they would be necessary.
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