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ITIL :: View topic - Why it is continual and not a continuous service improvement
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Why it is continual and not a continuous service improvement

 
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rajguru
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Joined: Dec 31, 2009
Posts: 17

PostPosted: Wed May 25, 2011 9:27 pm    Post subject: Why it is continual and not a continuous service improvement Reply with quote

Please elaborate this one.. why we need to have continual service improvement in itil instead of continuous service improvement?

Continual means interruption in the time period..

whereas continuous means without interruption..

Please clarify this.. getting confuse...

save me..
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3294
Location: London, UK

PostPosted: Wed May 25, 2011 9:43 pm    Post subject: Reply with quote

It is more accurate

1 - you look at a process
2 - you find some to improve
3 - you make the change in the proces
4 - the process runs with the newly changed part
5 - you return to 1

There is time between the cycles to allow the imapct of the change to be reflected. That is why it is continual not continuous

If it was continuous, you would make constant changes without determining the effect of the changes.
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ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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MartN
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Joined: May 26, 2011
Posts: 2

PostPosted: Fri May 27, 2011 7:24 am    Post subject: Reply with quote

Indeed...I seem to recall Plan, Do, Check, Act being in there somewhere.
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