Why it is continual and not a continuous service improvement

[rajguru]

Please elaborate this one.. why we need to have continual service improvement in itil instead of continuous service improvement?

Continual means interruption in the time period..

whereas continuous means without interruption..

Please clarify this.. getting confuse...

save me..

[UKVIKING]

It is more accurate

1 - you look at a process
2 - you find some to improve
3 - you make the change in the proces
4 - the process runs with the newly changed part
5 - you return to 1

There is time between the cycles to allow the imapct of the change to be reflected. That is why it is continual not continuous

If it was continuous, you would make constant changes without determining the effect of the changes.
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter

[MartN]

Indeed...I seem to recall Plan, Do, Check, Act being in there somewhere.