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ITIL :: View topic - Is this a Change request?
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Is this a Change request?

 
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Tricky
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Joined: May 26, 2011
Posts: 2

PostPosted: Fri May 27, 2011 4:41 am    Post subject: Is this a Change request? Reply with quote

Hi guys,
I was wondering... Can running a script on a windows server be quilified as a change request. For me it is not, because it does not change anything in the enviroment, it is just gathering some info....According to the process this should be a service call...
What do you think?
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3313
Location: London, UK

PostPosted: Fri May 27, 2011 6:52 am    Post subject: Reply with quote

It depends

The problem is that you have not given enoigh info

what does the script do
who is running
what is the impact to the server
is the server a production server
why is the script being run

and

what does your change mgmt policy say
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Change Management is POWER & CONTROL. /....evil laughter
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Tricky
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PostPosted: Fri May 27, 2011 5:16 pm    Post subject: Reply with quote

It is a script that has to be run on all the servers that have Oracle.
The purpose is to list out all relevant information about the Oracle installations and licenses needed...
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3313
Location: London, UK

PostPosted: Fri May 27, 2011 6:01 pm    Post subject: Reply with quote

what does your change mgmt policy say

this is the key point

if the CM policy does not define what is in scope and what is not in scope for CM, then it aint a policy

While this is NOT a change per se, this has to be run on various systems to get information

I personally would inform the CAB Board members as representatives of the key areas are usual present

and make sure it is on the FSC

but that is me.
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Sat May 28, 2011 4:39 am    Post subject: Reply with quote

Surely a script will be set up to run according to a schedule or ad hoc according to a set of rules or criteria.

So installing the script is a change; setting up the schedule is a change; setting up the rules or criteria is a change. but then it runs according to whatever has been set up and that is an operational matter. Until you want to change it again.
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Punes
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Joined: May 30, 2011
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Location: India

PostPosted: Tue May 31, 2011 1:37 pm    Post subject: It can have a security impact Reply with quote

its neccessary to take approval from Information security in such cases
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Tue May 31, 2011 8:12 pm    Post subject: Reply with quote

It is probably necessary to take approval from several areas. Which specific areas is determined by the nature of the service(s). That is what change management needs to determine in each case.
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