Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: L99L
New Today: 3
New Yesterday: 58
Overall: 146161

People Online:
Visitors: 59
Members: 1
Total: 60 .

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View topic - involving business in IT change management
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

involving business in IT change management

 
Post new topic   Reply to topic    ITIL Forum Index -> Change Management
View previous topic :: View next topic  
Author Message
Punes
Newbie
Newbie


Joined: May 30, 2011
Posts: 4
Location: India

PostPosted: Tue May 31, 2011 1:33 pm    Post subject: involving business in IT change management Reply with quote

how and where can we invlove business in IT change management to minimise conflicts between IT and Business[/quote]
Back to top
View user's profile Yahoo Messenger MSN Messenger
Diarmid
Senior Itiler


Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Tue May 31, 2011 8:09 pm    Post subject: Reply with quote

You don't involve business in IT change management.

.

.

.

.

.

.

You integrate business into your change management processes.

All changes must have a business justification. The only reason you run services is for the business. So why would it be different when you make changes. Your aim is not to minimize conflict between IT and business. It is to make conflict unthinkable.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
Back to top
View user's profile Send e-mail
Punes
Newbie
Newbie


Joined: May 30, 2011
Posts: 4
Location: India

PostPosted: Tue May 31, 2011 8:14 pm    Post subject: Reply with quote

My question to the forum was in what all phases of change management we can make business representation mandatory so that we can minimise the conflicts between IT and business as Change Managers.
For example: During Impact assessment(Impact on the Business)
Approval phase(Business Approval)
UAT(test validation)
etc...
_________________
~Puneet
Back to top
View user's profile Yahoo Messenger MSN Messenger
Diarmid
Senior Itiler


Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Tue May 31, 2011 8:21 pm    Post subject: Reply with quote

I take it that by "we can make business representation mandatory" you mean make consultation and reference to the business and its requirements mandatory.

Well, the only answer that makes sense except when looking at a specific change procedure, is:

at every point at which the change process acts in a way that may affect the business.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
Back to top
View user's profile Send e-mail
Punes
Newbie
Newbie


Joined: May 30, 2011
Posts: 4
Location: India

PostPosted: Tue May 31, 2011 8:51 pm    Post subject: Reply with quote

Diarmid wrote:
I take it that by "we can make business representation mandatory" you mean make consultation and reference to the business and its requirements mandatory.

Well, the only answer that makes sense except when looking at a specific change procedure, is:

at every point at which the change process acts in a way that may affect the business.


Mad Mad Mad
_________________
~Puneet
Back to top
View user's profile Yahoo Messenger MSN Messenger
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> Change Management All times are GMT + 10 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.