Joined: Mar 04, 2008 Posts: 1888 Location: Helensburgh
Posted: Tue Mar 29, 2011 4:39 am Post subject:
Is this one of those esoteric v3 sort of questions?
Irrespective, without understanding "transition point of view", I have to confess I don't know the answer. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
Posted: Thu Jun 02, 2011 6:50 am Post subject: Not exam question
I'm in a new job that is an organization just standing up an IT service desk. We are all new to the service desk, including the management structure above us. Most of us are IT geeks of some kind (former sysadmins, dbas, programmers, etc). Much of what we seem to be doing is like the blind leading the blind
The documentation we have available is a CONOP, not necessarily well done, and a list of various regulations, some of which have been superceded by others. It was only through some research that I was able to even learn about ITIL and this forum. I would like to see a forum dedicated to standing up a service desk for the newest of the newbies!
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