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I am at the point in my ITIL implementation where I am producing an OLA between 2 groups ... it is necessary to support the SLA. The ITIL Library does not include any samples like it does with the SLA ... it merely says they are often informal.
Does anyone have a sample OLA that has worked well in times past?
Joined: May 27, 2005 Posts: 79 Location: Madrid-Spain
Posted: Wed Jul 13, 2005 6:26 pm Post subject: OLA Template
Hi,
I have an OLA template for Word , I do not know how to attach this document in this Forum, if you want it, write to me to javier.arcal@gmail.com and I will mail to you
I am the one that just involved with ITIL project with chemical company in thailand. If you need more information contact me at tescolotus2003@yahoo.com.
Posted: Wed Jan 18, 2006 8:32 pm Post subject: Re: OLA Template
javierarcal wrote:
Hi,
I have an OLA template for Word , I do not know how to attach this document in this Forum, if you want it, write to me to javier.arcal@gmail.com and I will mail to you
Javier
Madrid-Spain
If you email it to admin Javier, we'll upload it to the content section.
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