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ITIL :: View topic - projects and change control
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projects and change control

 
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Neilyc
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Joined: Feb 23, 2010
Posts: 5
Location: Sheffield, UK

PostPosted: Fri Jun 17, 2011 7:21 pm    Post subject: projects and change control Reply with quote

Hi Guys,

What are your thoughts on how projects relate to change control?
I understand that this probably should come under release.

For example, an organisation originates a project to move from one collaboration product to another. Obviously this project will create a significant amount of change requests.

Should project methodology (ie PRINCE) control these changes or should change control?

I have been told by my senior management that putting all project generated work through change control and CAB would be an overly bureaucratic process creating unnecessary work! Shocked

What are your thoughts on this?
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3292
Location: London, UK

PostPosted: Fri Jun 17, 2011 10:32 pm    Post subject: Reply with quote

A project should be run under PRINCE process / guidelines for the project

PRINCE has its own change control process for changes within the scope of the project

There is project change management as above and there is operational change management

Once a project reach a certain point in its lifecycle, it will cross the threshold from being a project to potentially impacting production

Produciton as defined by the ops CM process

Then it needs to go through change management

Examples

New service is being developed for snr mgmt - blackberry.
You have project plan to build the systems, test, and then enable
where are you building the systems ?
if it is in the data centre under the scope of ops CM, then the addition of servers would trigger Change, configuration processes as there is a direct impact to the rest of environment
where are you testing and how
if the server is 'made' live, then you are using the production network services, and if there is a network cm proces and cab, you get involved with it

when you make it live - is it a big bang or slow release
How are the users to know, how is the service desk to know, how is etc to know

If you have CM process, the CAB is the focal point for risks and impacts to the business - ie production
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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Neilyc
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Joined: Feb 23, 2010
Posts: 5
Location: Sheffield, UK

PostPosted: Mon Jun 20, 2011 7:14 pm    Post subject: Reply with quote

Thanks for the reply, very helpful! Razz
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