ITIL Service Strategy
The concepts within the publication have been clarifi ed, without
changing the overall message. The updated publication includes
more practical guidance and more examples where relevant.
The newly defi ned process of strategy management for IT
services is responsible for developing and maintaining business
and IT strategies, and there are now separate descriptions of
business strategy and IT strategy. Financial management has
been expanded, and business relationship management and
demand management are now covered as processes.
ITIL Service Design
Throughout the updated ITIL Service Design publication,
there has been particular focus on alignment with
ITIL Service Strategy.
A number of concepts and principles have been clarified, most
signifi cantly the flow and management of activity throughout
the overall service design stage with the addition of the ‘design
coordination’ process. Other significant clarifications include the
five aspects of service design, the design of the service portfolio
and the terminology related to views of the service catalogue.
ITIL Service Transition
The structure, content and relationships of the configuration
management system (CMS) and service knowledge
management system (SKMS) have been clarified to help the
reader to understand these key concepts.
There is new content explaining how a change proposal should
be used. The evaluation process has been renamed ‘change
evaluation’ and the purpose and scope have been modified to
help clarify when and how this process should be used.
The service asset and configuration management process has
additional content relating to asset management, and there
are improvements in the flow and integration of a number
of processes, including change management, release and
deployment management, and change evaluation.
ITIL Service Operation
Process flows have been updated or added for all processes
including request fulfillment, access management and
Key principles – including guidance around service requests
and request models, and proactive problem management
– have been clarified. The publication has been updated to
explain how basic events flow into filters and rule engines
to produce meaningful event information. The relationship
between application management activities versus application
development activities is also clarified.
Other clarifications include an expanded section on problem
analysis techniques, procedure flow for incident matching
and further guidance for escalating incidents to problem
management. In addition, the guidance for managing physical
facilities has been expanded.
ITIL Continual Service Improvement
The seven-step improvement process – and its relationship
with the Deming ‘Plan-Do-Check-Act’ cycle and knowledge
management – has been clarified. The CSI model has been renamed
the CSI approach and the concept of a CSI register has
been introduced as a place to record details of all improvement
initiatives within an organization.
Minor changes have been made throughout the book to clarify
the meaning and to improve readability. Particular emphasis has
been made on documenting the interfaces from CSI to other
Joined: May 27, 2005 Posts: 79 Location: Madrid-Spain
Posted: Wed Aug 24, 2011 9:46 pm Post subject: ISBN of the nwe ITIL V3:2011 new books
Since11 of August the new books are available in digital format /pdf)
I am copying the ISBN this reference can helpful to find the books
ITIL Service Strategy 2011 Edition 469 pages 29th July 2011 ISBN 9780113313105
ITIL Service Design 2011 Edition 456 pages 29th July 2011 ISBN 9780113313112
ITIL Service Transition 2011 Edition 360 pages 29th July 2011 ISBN 9780113313181
ITIL Service Operation 2011 384 pages 29th July 2011 ISBN 9780113313136
ITIL Continual Service Improvement 2011 Edition 260 pages 29th July 2011 ISBN 9780113313143
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