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ITIL :: View topic - PMgr should focus more on KEDB then on solutions?
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PMgr should focus more on KEDB then on solutions?

 
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Problem Manager should focus primarily on Known Errors
Yes, for the PMgr Known Errors are more important
66%
 66%  [ 2 ]
Known Errors and solutions are more or less equally important
0%
 0%  [ 0 ]
No, the focus should always be on providing solutions
33%
 33%  [ 1 ]
Total Votes : 3

Author Message
MarcelBeug
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Joined: Jul 30, 2011
Posts: 8

PostPosted: Thu Aug 04, 2011 12:48 pm    Post subject: PMgr should focus more on KEDB then on solutions? Reply with quote

Recently I took over Problem Management in our company, where the focus for Problem Management is on providing solutions. No KEDB is in place.
I start realising that managing information on Known Errors (i.e. the content of the KEDB) would be an important part of Problem Management as well.
I even wonder if the primary focus for the Problem Manager shouldn't be on Known Errors, rather then on providing solutions (which would be the main focus for the Service Manager).
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Diarmid
Senior Itiler


Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Wed Aug 17, 2011 4:36 pm    Post subject: Reply with quote

There is a difference between the role of Problem Management and the role of the Problem Manager. which do you want to talk about?
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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