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Posted: Wed Sep 14, 2011 7:33 pm Post subject: ITIL case study!
Hi every body!
i am an iranian IT analyst,and my organizatrion decided to use ITIL for its functions,so i searched the net to find any case study about ITIL models,and advices,but i coulden't finde any comfortable one,if you have any please send me the links!
Thanks for your kind consideration.
Yours faithfully,
Joined: Mar 04, 2008 Posts: 1884 Location: Newcastle-under-Lyme
Posted: Thu Sep 15, 2011 6:49 pm Post subject:
Could you be more specific about what you want to learn?
Is your organization not following up its decision by informing, educating and training the staff on the basis of the value it has identified in ITIL? _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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