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ITIL :: View topic - ITSM Process Consultant, 5 to 8 years, ITIL V3 , Noida
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ITSM Process Consultant, 5 to 8 years, ITIL V3 , Noida

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Joined: Sep 29, 2011
Posts: 2

PostPosted: Thu Sep 29, 2011 7:34 pm    Post subject: ITSM Process Consultant, 5 to 8 years, ITIL V3 , Noida Reply with quote

Strong working knowledge of process definition
Strong working knowledge of process documentation
Strong working knowledge of Assessments ( Maturity Assessment, GAP Client & Internal)
Process Documentation
Process Implementation (Functional)
Should have worked on ITSM tools (User prospective).
ITIL Internal Training

Job Details:

Designation: Process Consultant ITSM (Exp 5~8 Years)
Job Description

1. ITSM assessment, process audits and gap analysis.
2. Training and workshop on ITIL V3.0
3. Process development and process engineering
4. Process implementation consulting
5. Service quality improvement through continuous process improvement

Job description:
Establishing and executing strategic and tactical plans for a full scale implementation of the ITIL / ITSM framework across organization
Manage assessments and analyze the current IT environment using standard assessment Methodology
Designing and implementing processes (ITIL based) and functions in a large complex IT organization
Managing and measuring processes compliance to established company policies/procedures, and lead continuous process improvement
Should have good functional understanding of BMC Remedy/ITSM Tool
Identify opportunities for standardization and improvement of processes and policies and implement best practices. Experience in leading process improvement projects
Capable of developing and implementing new standard policies and procedures as well as improvements to existing policies and procedures
Expertise in interfacing with internal/external customers, and global teams
Comfortable and effective dealing with all levels within the organization, including Executive Management
Ability to work through obstacles to achieve team success
Makes effective decisions; acts decisively; anticipates future needs; and collaborates with team members to obtain their perspectives
Demonstrates a positive attitude/energy, takes ownership, follows through, and delivers on commitments

V3 certification
Experience of Operation & Strong documentation skills
Exposure to ITSM tools

Bhargab Pani
New Delhi, India.
ITIL Recruitment Exper
Infrastructure Shared Services
New Delhi, India.
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