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ITIL :: View topic - Service Delivery Manager Route
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Service Delivery Manager Route

 
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Doberman1979
Newbie
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Joined: Jun 29, 2010
Posts: 5

PostPosted: Thu Jan 05, 2012 10:54 pm    Post subject: Service Delivery Manager Route Reply with quote

Calling all SDM's!

I am just wondering what route you took into that position please? I am in title a helpdesk manager but in practice its nothing more than a log it and flog it set up, as such I am ready to move on and am leaning towards Service Delivery but am not sure of the best route in...Any advise or details of self study/books/course that you found benefited or helped you would be really good!

Regards Simon
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abu1
Itiler


Joined: Oct 26, 2011
Posts: 30

PostPosted: Fri Jan 06, 2012 12:07 am    Post subject: Reply with quote

Depends some come SDM's are completely IT illiterate.. They come from a managment role like accounts manager etc.

but for you best route is to ge ta jobe as a service delivery lead / site lead. which means you look after a site. then you can apply for SDM roles looking after more sites/contracts..
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Fri Jan 06, 2012 12:12 am    Post subject: Reply with quote

Try to get experience in some of the management of the major areas within service delivery management.

If you are already at a mangerial level iwithin service management, then the study/books/courses should already be less important. Although many firms advertizing put a lot of emphasis on ITIL qualifications, they mostly specify foundation level, which is really a mere gesture for management level roles. The areas worth a look are any that you feel uninformed about.
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William Penn 1644-1718
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Doberman1979
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Joined: Jun 29, 2010
Posts: 5

PostPosted: Mon Jan 09, 2012 10:19 pm    Post subject: Reply with quote

Cheers folks. Time to get onto Amazon and have a mooch at a couple of books in that case!
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