Posted: Thu Jan 05, 2012 10:54 pm Post subject: Service Delivery Manager Route
Calling all SDM's!
I am just wondering what route you took into that position please? I am in title a helpdesk manager but in practice its nothing more than a log it and flog it set up, as such I am ready to move on and am leaning towards Service Delivery but am not sure of the best route in...Any advise or details of self study/books/course that you found benefited or helped you would be really good!
Joined: Mar 04, 2008 Posts: 1893 Location: Helensburgh
Posted: Fri Jan 06, 2012 12:12 am Post subject:
Try to get experience in some of the management of the major areas within service delivery management.
If you are already at a mangerial level iwithin service management, then the study/books/courses should already be less important. Although many firms advertizing put a lot of emphasis on ITIL qualifications, they mostly specify foundation level, which is really a mere gesture for management level roles. The areas worth a look are any that you feel uninformed about. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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