Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: ESena
New Today: 8
New Yesterday: 71
Overall: 142374

People Online:
Visitors: 80
Members: 2
Total: 82 .

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View topic - Master's Thesis concerning ITIL
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Master's Thesis concerning ITIL

 
Post new topic   Reply to topic    ITIL Forum Index -> ITIL Training & ITSM Conferences
View previous topic :: View next topic  
Author Message
neleb
Newbie
Newbie


Joined: Jun 26, 2007
Posts: 1

PostPosted: Tue Jun 26, 2007 9:51 pm    Post subject: Master's Thesis concerning ITIL Reply with quote

Hello everyone,

I have just finished studying and the last part I have to do is to write a Master's Thesis. I would like to write something concerning ITIL (I'm a newbee in this area but interested in it) and perhaps Open Source/ SMC.

Due to the fact that I don't have any experience with ITIL or deeper knowledge, I just wanted to ask if anybody has an idea, impulse or direction about what I could write (unfortunately, there is no real support by my professor).

Thanks a lot!!!
Back to top
View user's profile
ianmc
Newbie
Newbie


Joined: May 03, 2007
Posts: 5
Location: Brazil/UK

PostPosted: Sat Jun 30, 2007 3:37 am    Post subject: Reply with quote

Neleb,
You are taking on a difficult challenge. To go from having no deep knowledge of ITIL to producing a Masters thesis in a few months seems to me to be a mammoth undertaking, particularly as you are unlikely to gain any practical experience.
Your first step really has to be to develop a thorough understanding of the subject; this website provides plenty of clues as to where to look. Then, to find an area where you think you may be able to make a positive contribution, read and reply to the blogs and websites containing debate between such highly respected commentators as Ian Clayton, Charles T. Betz et al. If you can produce a paper that catches the attention of these experts then I would certainly like to read it.
Good Luck
Ianmc
Back to top
View user's profile
kimberlito
Newbie
Newbie


Joined: Aug 21, 2007
Posts: 6
Location: Portugal

PostPosted: Wed Aug 22, 2007 8:53 am    Post subject: Reply with quote

Hello Neleb,

I'm on the same, exactly the same, situation you are. Writing my master theasis, with no support from my teacher (1/2 my guilty because I dont make pressure...) etc....

I start to identify one problem on my organization: Helpdesk. Then I decided to make my theasis based on Incident Management & Service Desk. I am developing an app to manage incidents according to ITIL best practices, but its not easey. I suggest you DO NOT focus on all aspects of ITIL, because thats not the goal of a master theasis. IDENTIFY A PROBLEM AND PROPOSE A SOLUTION BASED ON ITIL.

Any ideas, please, share them. This way, maybe You and I finishes our theasis with great success Very Happy
_________________
Kimberlito
Service Desk & Incident Management Project Leader.
ITIL Foundations Certified
Back to top
View user's profile Visit poster's website
alekMK
Newbie
Newbie


Joined: Jan 20, 2012
Posts: 2

PostPosted: Sat Jan 21, 2012 8:35 am    Post subject: Reply with quote

Hello.

I know it is 5 years latter, but do you have somewhere publicly available your or other master thesis based on ITIL? Please post a link here or email me at rtgs@yahoo.com

[Admin note: NO direct links are allowed here]
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> ITIL Training & ITSM Conferences All times are GMT + 10 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.