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ITIL :: View topic - Mission Statement - for Service Deliverry Management Team
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Mission Statement - for Service Deliverry Management Team

 
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raffa4321
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Joined: Mar 17, 2012
Posts: 1

PostPosted: Sun Mar 18, 2012 3:38 am    Post subject: Mission Statement - for Service Deliverry Management Team Reply with quote

Hi,
I am putting together the ideal 'Mission Statement' for the Service Delivery Management Team - anyone care to contribute ?
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Mon Mar 19, 2012 8:16 pm    Post subject: Reply with quote

Curious why you have the words "mission statement" in quotes rather than the word "ideal" which is in fact the less meaningful term.

Even more curious why you think that canvassing for such a statement from people who do not know your business (and, for all you know, actually know nothing at all), can lead to anything approaching an "ideal" mission statement for you.

On reflection, as I write this, perhaps you meant to say you were looking for a universal abstract mission statement for service delivery management. Well these are ten-a-penny, and, if you are very careful, you can adopt one without doing too much damage to your service delivery or your image. not too much, but some damage.

My contribution:

how about "to deliver services as required"?

It has the merit of pressuring you to focus on well defined requirements. but it also has some downsides.
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"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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BorisBear
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Joined: Mar 10, 2008
Posts: 403
Location: Sunderland

PostPosted: Sat Mar 24, 2012 1:10 am    Post subject: Re: Mission Statement - for Service Deliverry Management Tea Reply with quote

raffa4321 wrote:
Hi,
I am putting together the ideal 'Mission Statement' for the Service Delivery Management Team - anyone care to contribute ?


Hi

I am happy to do this for you.

I estimate 10 mandays to come in speak with your team, understand the ethos, the strategy and the culture, drawing up a list of candidates together with recommendations and then communicating that out across the organisation.

I trust you will also be picking up my expenses?
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3298
Location: London, UK

PostPosted: Sat Mar 24, 2012 1:26 am    Post subject: Reply with quote

Do nt forget the 10 - 30 days of obsfucation

and of course the required fees to the rest of us conslutants
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Change Management is POWER & CONTROL. /....evil laughter
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Sat Mar 24, 2012 2:36 am    Post subject: Reply with quote

Don't believe either of them, raffa.

Mission statements in most organizations are barely worth the ink to write them, never mind a conslutant fee.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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BorisBear
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Joined: Mar 10, 2008
Posts: 403
Location: Sunderland

PostPosted: Tue Mar 27, 2012 9:17 pm    Post subject: Reply with quote

Don't listen to Diarmid.

I can do something in Latin for a few quid extra
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Wed Mar 28, 2012 4:59 am    Post subject: Reply with quote

non modo can I do something in Latin sed etiam I can do it cheaper.

nemo me impune lacessit.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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