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ITIL :: View topic - help needed - impending job interview
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help needed - impending job interview

 
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elbow
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Joined: Feb 14, 2011
Posts: 35

PostPosted: Fri Apr 20, 2012 11:24 pm    Post subject: help needed - impending job interview Reply with quote

hello people

i have a job interview soon. they have posed a question..

Please give a power point presentation lasting no more than 10 minutes on "How you would introduce and initiate Problem Management process into a large organisation who does not currently have this process

how do i go about dealing with this as i have never implemented Pm before let alone done a presentation in interview.

Help is always very much appreciated
Many thanks Very Happy
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3313
Location: London, UK

PostPosted: Sat Apr 21, 2012 5:21 am    Post subject: Reply with quote

Elbow,

If you dont know.... why are you applying for the job ?

If any of us gives the details for the PPT, are we going to get the job

If not, are we then on the hook to assist you if you get the job and cant do the work
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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elbow
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Joined: Feb 14, 2011
Posts: 35

PostPosted: Sat Apr 21, 2012 5:25 pm    Post subject: Reply with quote

UKVIKING

I have some ideas of course but wanted to check i was heading in the right direction. I like to think that every new job is a challenge otherwise why bother?
If you don't rise to meet them how do you improve and learn?

My CV is obviously good enough and i came here looking for some pointers from some helpful individuals passionate about what they do.

If anyonelse has any pointers, i would welcome them. Thankyou
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3313
Location: London, UK

PostPosted: Sat Apr 21, 2012 8:05 pm    Post subject: Reply with quote

Elbow,

That is better.

Provide an idea of how you would here and the old timers - like me - will critique it.

That is the way you learn

If I tell you what to do, you dont learn
If you try yourself and get stuck, seek advice

A CV is merely a sheet of paper. It canfull of truths, half truths, exaggerations and even lies.

I am not saying that yours is

However, part of interview process is to separate the truths from the half truths or lies
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Sat Apr 21, 2012 9:37 pm    Post subject: Reply with quote

I could take your place on the interview. I'd need an hour or two to sort out a presentation that coped with whether or not the organization actually understood what problem management was for. And the most important thing would be to establish what else they either didn't have (actually nothing - they already manage problems as well, or they would not be in business) or was inadequate to some degree.

John, don't shoot me if you think I've given too much away.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3313
Location: London, UK

PostPosted: Sun Apr 22, 2012 12:32 am    Post subject: Reply with quote

Nah, go for it
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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elbow
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Joined: Feb 14, 2011
Posts: 35

PostPosted: Sun Apr 22, 2012 6:24 am    Post subject: Reply with quote

i am wondering if there is any set up at all and being concerned that they may have read somewhere that PM was something worth having but not fully undertsanding it's inputs and outputs too. I guess i should assume they have a fully functioning Service Management process in place and go with that.
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abu1
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Joined: Oct 26, 2011
Posts: 30

PostPosted: Thu Apr 26, 2012 1:38 am    Post subject: Reply with quote

NHS jobs hey Wink
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elbow
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Joined: Feb 14, 2011
Posts: 35

PostPosted: Thu Apr 26, 2012 4:55 pm    Post subject: Reply with quote

Abu1

you saw that or are you involved?
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abu1
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Joined: Oct 26, 2011
Posts: 30

PostPosted: Sat May 19, 2012 12:43 am    Post subject: Reply with quote

how was the interview?
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