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ITIL :: View topic - Templates for Problem management
Joined: Mar 04, 2008 Posts: 1883 Location: Newcastle-under-Lyme
Posted: Thu May 10, 2012 6:03 pm Post subject:
It's rude to point.
Seriously, I doubt very much if there is an abundance of problem management templates in the public domain.
Hints and tips, I can do:
1. define the purpose, objectives and scope of your problem management system.
2. establish its policy regime.
3. identify the activities, authorities and controls required to be successful.
4. design the detailed procedures required to perform 3 under the constraints of 2 and within the framework of 1 above.
5. out of this design activity should fall any forms, lists, templates, etc. of use to you.
If you still prefer to use someone else's templates, then it will help if you also have access to their 1-5 above, so that you can see just how well they correspond with your own. Otherwise you are likely to start doing things according to templates, the purpose and appropriate context of which you will be guessing, and it is unlikely to be the same as your own. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
Seriously, I doubt very much if there is an abundance of problem management templates in the public domain.
Hints and tips, I can do:
1. define the purpose, objectives and scope of your problem management system.
2. establish its policy regime.
3. identify the activities, authorities and controls required to be successful.
4. design the detailed procedures required to perform 3 under the constraints of 2 and within the framework of 1 above.
5. out of this design activity should fall any forms, lists, templates, etc. of use to you.
If you still prefer to use someone else's templates, then it will help if you also have access to their 1-5 above, so that you can see just how well they correspond with your own. Otherwise you are likely to start doing things according to templates, the purpose and appropriate context of which you will be guessing, and it is unlikely to be the same as your own.
Thanks Diarmid. I just asked for the templates to use as a guidelines only. Will modify according to my business needs and policy procedures..
Joined: Mar 04, 2008 Posts: 1883 Location: Newcastle-under-Lyme
Posted: Fri May 11, 2012 1:23 am Post subject:
How will you spot the gaps?
It's much easier to notice that something doesn't quite fit than that something is missing. Many poorly designed templates will look plausible, but may well lack the important ingredients you may be most likely to miss yourself as well.
I rather feel that if you know enough about what you are doing to successfully modify someone else's templates, then you are nearly there and don't need them and the risks that go with them. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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