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Joined: Sep 16, 2006 Posts: 3110 Location: London, UK
Posted: Tue May 22, 2012 1:47 am Post subject:
A server is a piece of kit - virtual or physical
It has an operating system and the system has a purpose to be a tool to do things
Web Server
Database server
etc
A service is something that is provided to the service consumer (user)
EMail is a service that is delivered to user
The email service is installed on a server that is configured to provide the appropriate performance level. There is dedicated software (application) to manage the mail service. Examples are Microsoft Exchange and Lotus Notes / Domino
A coffee machine is the equivilent of a server
The free coffee is the service _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
A service is something that is provided to the service consumer (user)
EMail is a service that is delivered to user
The email service is installed on a server that is configured to provide the appropriate performance level. There is dedicated software (application) to manage the mail service. Examples are Microsoft Exchange and Lotus Notes / Domino
So in this example would the 'system' be the email server, the operation system on the service or the dedicated software; or all of those?
UKVIKING wrote:
A service is something that is provided to the service consumer (user)
I'm not sure on this one (probably am being to pedantic). A core or enhanced service (i.e. a customer facing service) would be provided to a consumer; but a supporting service may not face a consumer (or be consumed directly by a customer/user); and a supporting service may only be used internally by IT service provider (I suppose an example would be in incident management recording system)...
.... anyway that was a tangent... still trying to get 'systems' straight in my head :s
Joined: Mar 04, 2008 Posts: 1883 Location: Newcastle-under-Lyme
Posted: Thu May 24, 2012 7:07 pm Post subject:
John stepped boldly in. I will be more cautious.
Are we talking about management systems, computer systems, operating systems, network systems or all of these?
A service is always the outcome of activity and frequently the activity requires the use of some or all of the above systems. John's term "service consumer" did not signify end user as distinct from internal user. His point was that there is always a user (recipient) of a service. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
Joined: Sep 16, 2006 Posts: 3110 Location: London, UK
Posted: Thu May 24, 2012 11:22 pm Post subject:
A system may be 1 server
A system may the entire rack of servers, printers, routers, switches, network cables, etc
It just depends
In addition, it depends on how the term is used
If I say the windows system for testing is f*d, then I am using the term as a group of servers - more than likely
If I say the management system is not configured correctly, then I am talking about the servers, the applications and all the other stuff
It just depends _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
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