Joined: Mar 04, 2008 Posts: 1892 Location: Helensburgh
Posted: Sat May 19, 2012 1:30 am Post subject:
"the two-view" of what?
"the three-view" of what?
I see no meaning in your question. Please enlighten me. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
I was actually looking at the service catalogue management process section of the ITIL service design book earlier this afternoon.
The book shows an example of the 2 view service catalogue (business & technical) but also shows an example of a three view service catalogue, in this case: technical, retail customer view and wholesale customer view.
I took this to mean that you can define and build views of your service catalogue that have been tailored to your organisation and business need.
You're correct - the diagrams in the SD core volume give you 2 examples of a how a service catalogue can be structured.
The aim is to show customers information that is relevant to them - so a 2 view catalogue hides the supporting services that might confuse customers and only shows them what they need to see. The 3 view catalogue shows different types of customer the information they need.
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