Joined: Mar 04, 2008 Posts: 1892 Location: Helensburgh
Posted: Thu May 24, 2012 6:58 pm Post subject:
relating ITIL practice to ISO20000 is a tricky task full of traps.
I always get an uncomfortable feeling when I see these projects.
But you do not say much about what you are doing.
Could you elaborate (email if you prefer)? and we/I may be able to offer some useful observations. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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