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ITIL :: View topic - Just completed training in Foundation
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Just completed training in Foundation

 
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Chinmay
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Joined: Aug 03, 2012
Posts: 2
Location: India

PostPosted: Mon Aug 06, 2012 2:40 pm    Post subject: Just completed training in Foundation Reply with quote

Hello,

I've just completed my training in ITIL V3 foundation. While in the training I came across the basics of Managing the IT service. So would like assistance in getting some vital information on how to start implementing ITIL process in a new business that will help me grow.

Thank you.

Regards
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Chinmay
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Joined: Aug 03, 2012
Posts: 2
Location: India

PostPosted: Fri Aug 10, 2012 4:50 pm    Post subject: Reply with quote

Hello,

Is there any free tool for testing to manage the entire IT Infrastructure ?
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3292
Location: London, UK

PostPosted: Fri Aug 10, 2012 5:06 pm    Post subject: Reply with quote

yes there is

It is called the brain.
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ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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Boydness
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Joined: Aug 03, 2012
Posts: 24

PostPosted: Fri Aug 10, 2012 11:06 pm    Post subject: Re: Just completed training in Foundation Reply with quote

Chinmay wrote:
Hello,

I've just completed my training in ITIL V3 foundation. While in the training I came across the basics of Managing the IT service. So would like assistance in getting some vital information on how to start implementing ITIL process in a new business that will help me grow.

Thank you.

Regards


What current tools do you utilize to manage your IT service now?
The framework can be applied to your existing management suite and help you identify the gaps were you may need to upgrade your current tools.
Potentially, you should not really try to bolt something new on to your management suite, until you identified the gaps/needs.

How do you track your events and incidents now?

Boydness
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Sat Aug 11, 2012 11:17 pm    Post subject: Reply with quote

Just to put the front implied in Boydness's perfectly reasonable answer:

1. you do not ever implement ITIL.

2. starting with tools acquisition is potentially worse than not starting at all.
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"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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