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ITIL :: View topic - ITIL Lifecycle Threshold for different Maturity Levels
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ITIL Lifecycle Threshold for different Maturity Levels

 
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itilspoc
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Joined: Aug 21, 2012
Posts: 1

PostPosted: Sun Sep 02, 2012 3:52 pm    Post subject: ITIL Lifecycle Threshold for different Maturity Levels Reply with quote

I am currently involved in an ITIL assessment to "move up the value chain" of the project i.e. from Level 1 - Staff Aug to Level 3 - Managed Services

I wanted to know if there was a threshold defined for ITIL lifecycle areas at different maturity levels. Example :
At level 2(Call it service delivery) ,
Service Strategy is at 0%
Service Operation is at 50%
Service Design is at50%
Service Transition is at 25%
CI is at 25%

Likewise for other maturity levels.
In summary, for the above mentioned parameters, what compliance ratio must be reached (25%, 75%, 100%, ...)so that it qualifies for the next level

I'll highly appreciate a prompt Response,
Thanks !!
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3296
Location: London, UK

PostPosted: Sun Sep 02, 2012 5:25 pm    Post subject: Reply with quote

ITIL is NOT a standard therefor eyoucant comply ith the standard nor meet
it

There is not in ITIL that is absolute

And the is nothing % oabout ITIL either
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Mon Sep 03, 2012 1:34 am    Post subject: Reply with quote

In consequence of the indisputable assertions made by John, "ITIL assessment" is an artificial concept and any such assessment allegedly performed, will be loaded with value judgements and therefore can be made to seem anything at all.

There are two practical approaches that might meet your requirements.

The first is to conduct a quality audit against ISO20000. It doesn't matter that you may "fail". All you are interested in is the identification of areas for improvement which the audit report should draw out. The down side will be if your management system is too far away from the standard, then you will drown in the outcomes and struggle to identify the way forward.

The second approach is to identify your areas of greatest concern and begin to tackle them through an ongoing improvement program. The downside here is if you have very little useful quantitative data concerning your present state then you will not be able to measure your improvements or even prove that they are. However you can deal with this by having an initial phase that begins to put in place the activities to collect useful data. This will be an improvement, but will not of itself improve your service delivery.

In either of these approaches you can use your understanding of the ITIL guidance to inform your improvements.

You can of course conduct some kind of maturity assessment based on one of several documents I believe to be out there somewhere. but such things are always fairly subjective and I would suggest you just did a quick once over if you felt it might get you started. If you take these too seriously you could find yourself devoting more effort to improving your maturity than improving your services.
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3296
Location: London, UK

PostPosted: Mon Sep 03, 2012 4:35 am    Post subject: Reply with quote

Diarmid

You forgot the third option

Create a two column spreadsheet with the 5 major divisions of the ITIL Books along with the major functional / processes down column A starting with Row 1 being the label area

Then in row 1 Column b put - Maturity % (RAG)

The set column to be conditional format as follows
Set the cell background pattern to the following colors if the value in the cell is
>=0.0 and <= 0.4 Red
>0.4 and <=0.8 Amber
>=0.8 Green

then in row 2, column B put

=Rand()*100

Fill down until all of the rows for which there is data in column have a value

Press and hold the Function Key F9 (recalculate)

Enjoy the show


Release and use that value set for your clueless mgmt
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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