Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: JSgc
New Today: 58
New Yesterday: 49
Overall: 148402

People Online:
Visitors: 60
Members: 4
Total: 64 .

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View topic - consultancy 101
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

consultancy 101

 
Post new topic   Reply to topic    ITIL Forum Index -> Miscellaneous
View previous topic :: View next topic  
Author Message
Diarmid
Senior Itiler


Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Tue Sep 04, 2012 11:47 pm    Post subject: consultancy 101 Reply with quote

This is how to do it!

found on a support forum:

punter:

I've got a complicated problem and my hostsite support have asked me to get help from the product support. Here's what's wrong and a copy of my emails with the host: bla bla bla...
------

(professional) consultant on forum:

It looks like your hosting company isn't very professional. bla bla
What I would advice you is bla bla...

Then, I would recommend you to switch server, since those guys don't seem to know anything about [product].

For instance I would be glad to get you on board: [url]
------

punter:

That didn't help. Any more ideas?
-----

(professional) consultant on forum:

Back everything up online and offline and try this: bla bla...
by the way have you recently added plugins?
----

punter:

No.
By the way I'm looking at another provider; currently I'm with [name].com
-----

(professional) consultant on forum:

That is the hosting company that I use, recommend and resell myself.
So what we could do is to either switch you to one of my dedicated servers, or to offer you paid consultancy for fixing your issue.
If you are already with them I would say that you are in good hands, as I really believe they are an excellent hosting environment.

..... [later] the "or" changed to "and" :- switch at a price and consultancy at a price.

Oh what a lovely war!
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
Back to top
View user's profile Send e-mail
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> Miscellaneous All times are GMT + 10 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.