Joined: Mar 04, 2008 Posts: 1890 Location: Helensburgh
Posted: Mon Sep 10, 2012 10:52 pm Post subject:
And I have the Managers Certificate from before they put the V in ITIL.
95% of what a course is good for was done then. For later versions all it takes is reading the books, chatting a little and thinking.
So I'm not an authority on the texts, but I do know (and, more importantly, understand) a bit about ITSM which is the objective of ITSM practitioners, ITIL or not. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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