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ITIL :: View topic - When to update Service Knowledge Management System?
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When to update Service Knowledge Management System?

 
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newbieITIL
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Joined: Oct 24, 2012
Posts: 3

PostPosted: Thu Oct 25, 2012 1:09 am    Post subject: When to update Service Knowledge Management System? Reply with quote

Hi all,

Can anyone tell me that How often would I want to update the Service Knowledge Management System (SKMS)?and Why it is important to have an up-dated SKMS?

Cheers,
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3313
Location: London, UK

PostPosted: Thu Oct 25, 2012 5:26 am    Post subject: Reply with quote

So what are the choices on the sample exam ?
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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newbieITIL
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PostPosted: Thu Oct 25, 2012 1:43 pm    Post subject: Reply with quote

Hi,
I just want to have an overview. But, it's great if you give me a briefly example to make it clear.

thanks,
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