Configuration Management

[Oscar]

Is configuration Management the most important factor in the Service Lifecyle?

[Nuno]

Hi,

Nothing " is the most important factor". You must focus on:
- Everything is working.
- And is usefull for your business.

Regards
_________________
Nuno Mendes Fernandes
Change & Delivery - Release Management (IPRC)

[UKVIKING]

Oscar

As Nuno says, Configuration management is important but not the important.

You have to have a good SD FUnction
You have to have a good IM Process.
You have to have a good CCR process
You have to have a good IT SM process

They are all inter linked

However, config mgmt is at the centre of it and it is done well all releated process start from a good point... but it does not mean it is the most important
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter

[KenLuo]

Well, if you want to implement ITIL, you have to implement some basic functions in Configuration Management to ensure you have data / information to reference when delivering other functions or processes.

If I were you, I would first consider Configuration Management as a support process to others, and how to setup it depends on how to implement others.

[24sa]

Hello All,
In concern to the answer posted above , is the Service Catalog is also the part of CMDB????

and if not then without defining the SPM and Service cataloge can we start basing our CMDB???