Posted: Wed Nov 28, 2012 7:35 am Post subject: Change the term Standard change to something else
An environment I'm the change manager for is folding in new Change Management processes, ITIL and best practices in other areas such as incident.
Now, there is a discomfort with the term "Standard" change. There is a push to call this "Routine" instead. There is no push to change the associated definition, just the word.
Now, I'm against this. The reason is that the current environment has some miles on it and most terms used are currently not in alignment with ITIL/Best Practices.
Seems to me that even if the term "Standard" means different things to different people now, you have to put a stake in the ground. As a matter of fact some seminars regarding ITIL have been provided to let folks get used to ITIL, it's suggestions and terms.
So, am I being petty and concerned with nothing or am I on the right path? If this terminology swap goes forward, similar name changes will likely permeate new ITSM tool(s) that are currently being deployed (since we all know these tools are all editable/customizable).
Joined: Mar 04, 2008 Posts: 1892 Location: Helensburgh
Posted: Thu Nov 29, 2012 2:20 am Post subject:
I have never liked the term standard change, because a) it encourages a lack of definition for all of its instances; b) it tends to narrow the scope of things that can (and should) get such special treatment (especially by applying it mostly to simple things; c) it is defined in almost as many ways as there are organizations using the term.
The first two reasons apply to your organization's proposed renaming - in spades for the second reason.
The only part of the concept that has much value is the idea that some kinds of predictable changes can be treated differently in ways that are more efficient and often quicker than going through the default change process. Such changes need to have a documented procedure of their own which covers how to achieve the correct governance for them, what conditions must apply for any change to qualify for this treatment and how scheduling will be managed. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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