For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone
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ITIL does not sufficiently train Service Managers to bring projects to a satisfactory close, its focus being rather on the provision of long-term services
The method PRINCE2 is in the public domain, offering non-proprietorial best practice guidance on project management.
ITIL is an IT approach to maintenance and supporting certain situation PRINCE2 does not cover the support and development required of an IT Service Manager after the design and implementation of the initial product
Joined: Mar 04, 2008 Posts: 1883 Location: Newcastle-under-Lyme
Posted: Sat Nov 24, 2012 1:09 am Post subject:
Prince2 is not about service management (IT or any other kind); ITIL is not about project management.
Prince2 is specific step-by-step instruction for managing a project; ITIL is general guidance on good practise in the management of IT services.
What's to compare?
Any project in an IT environment should take cognizance of how the services are delivered in that environment and build whatever it is building to conform with that service regime (unless it is a project specifically to change the regime). _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
Joined: Sep 16, 2006 Posts: 3118 Location: London, UK
Posted: Sat Nov 24, 2012 1:11 am Post subject:
Bella
You could not be more wrong - first about ITIl and second about PRINCE2
Here are the definitions - fresh from wikipedia
ITIL
The Information Technology Infrastructure Library (ITIL), is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITILv3 and ITIL 2011 edition), ITIL is published in a series of five core publications, each of which covers an ITSM lifecycle stage. ITILv3 underpins ISO/IEC 20000 (previously BS15000), the International Service Management Standard for IT service management, although differences between the two frameworks do exist.
PRINCE2 is a process-driven project management method[6] which contrasts with reactive/adaptive methods such as Scrum.
PRINCE2 is based on seven principles (continued business justification, learn from experience, defined roles and responsibilities, manage by stages, manage by exception, focus on products and tailored to suit the project environment), seven themes (business case, organization, quality, plans, risk, change and progress) and seven processes. The principles and themes come into play in the seven processes:
IT Service Managers will benefit from ITIL because it talks about how to deal with the specific areas of IT Service Management
Project Managers - IT and otherwise - will benefit from PRINCE2 as it is Project mgmt oriented
A IT Project manager would benefit from both _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
Joined: Sep 25, 2012 Posts: 23 Location: Lexington, MA, US
Posted: Tue Nov 27, 2012 10:44 pm Post subject:
Really confusing from two different thoughts from you guys...
I saw this while researching:
ITIL requires something to guide it; that is, ITIL is the “what” not the “how”.
Whereas, Prince2 is applied on a IT project, after the project is finished and the result is used by the organization...
Joined: Mar 04, 2008 Posts: 1883 Location: Newcastle-under-Lyme
Posted: Wed Nov 28, 2012 2:31 am Post subject:
ITIL is guidance. You cannot guide guidance.
Prince is just a way of doing a project. Any project.
ITIL/Prince - Apples/pears - different creatures - for different purposes.
There is no good reason to compare them at all. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
Joined: Mar 04, 2008 Posts: 1883 Location: Newcastle-under-Lyme
Posted: Fri Nov 30, 2012 2:43 am Post subject:
It is almost 18 years since I became "ITIL certified". I expected, and got, nothing from the certification, except the confirmation that I had understood the course.
On the other hand, I expected, and got, a hell of a lot from the course. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
In answer to your question "what does ITIL Cert give you?"
I heard about ITIL through our customers. After doing some research, I became apparent that our organization lacked a COHESIVE strategy for ITSM. There are many cooks in the kitchen.
So I took the course and test and now have ITIL 2011 Foundations certification. Now my eyes are open to best practices. Of course, i could have read all the books, and figured it all out for myself over the next 5 years, but I wanted a higher ROI!
Many of the processes and functions my company is already doing... to some extent. On a direct level, i was executing some processes, such as Continuous Service Improvement, but my activities were specific to me and many people thought I was "overdoing it".
What the ITIL Cert "gives" me is the ability to open up discussions with other people and talk intelligently aout adjusting our ITSM policies and practices.
The best part is that we all have common sense. Often, listeners will appreciate the common sense, but do not adopt it in their activities. By referencing ITIL, a level of confidence is added to the suggested direction. As people are exposed to your presentations, they will have an easier time agreeing that the common sense should be propogated throughout the company.
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