Posted: Tue Dec 04, 2012 8:30 pm Post subject: External Engineer and Change Management
An acredited engineer from a reputable supplier working in our machine room on an electrical supply board managed to literally burn out all our UPS and routers last week, with the inevitable consquences to services across sites etc. Not to mention the fire evacutaion of the enture building as routers smoked away!
Before this engineer came on site, agreement was sought from all those with kit in the machine room with regard to risk and its mitigation, scheduling and whether the work really needed doing. As far as we can see all precautions were taken. An external Engineer was deemed to lowest risk solution to do essentail work on the power supply, as opposed to our own Ops staff. Now of course, the finger of blame starts pointing.
As Change Manager I must review the present procedures and be seen to come up with new ones. Does anyone have any experience in this area that they would be willing to share?
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