Joined: Mar 04, 2008 Posts: 1892 Location: Helensburgh
Posted: Sun Dec 09, 2012 7:15 am Post subject:
I don't know.
For sure the term "reoccurring" is too narrow since not all problems cause only one incident.
Certainly the term "unresolved" is redundant.
But that does not help much. Even before getting to the term "nets out" which has no meaning for me, the statement does not say anything about the severity of the problems resolved or the quality of the process.
Besides some problems are, and have to be, resolved after one or less incidents because problem management is pro-active in part.
And anyway, workarounds can often circumvent incidents. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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