Working as Process Manager

[bluecat]

Hi guys,

A IT organization follows ITIL practice where Incident, Problem, Change, Release mgmnt are mainly used. And has all the process documents developed and implemented.

In this case do we still need a overall "Process Manager" ? How important the role is which can create value to Business?

The reason I am asking as all the process documents are already updated.

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[Diarmid]

You have never needed an "overall" process manager, unless to meet your particular circumstances. The same is true in the future. But you will never finish changing processes, both for improvements and to meet changing circumstances. It does not have to be full-time role.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718

[bluecat]

Thanks,

Meanwhile, sometime we make or modified new or existing process to solve issues which is agreed by both party vendor and customer. Solution agreed through email communication.

Do you think it is very important to update those decision in the "process documents" immediately. If we do not do will it implicate we are very bad in process mgmnt ?

[Diarmid]

Out of date information is not information - especially if it is supposed to document something you still do.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718

[24sa]

Hello Diarmid,
Greetings for the day!
What my question is , if we dont require the "Overall Process Manager/ IT Service Team Lead" , then who will be accountable for the Proper Synchronization of all individual process, measurement and forward path for Improvement of the ITIL process??
Dont there is no need for the One Lead who govern the ITIL Process and is Spoc to Higher busniess people for any ITIL related Compliance??

[Diarmid]

Hi 24sa,

Process management can be done at team or group level; or by a process manager; or by a quality manager.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718

[24sa]

Hello Diarmid!
Thanx for your valuable and quick response!
Hope to learn a lot of new things from you in near future...