Joined: Sep 16, 2006 Posts: 3533 Location: London, UK
Posted: Thu Nov 08, 2012 8:32 pm Post subject:
As Nuno says, Configuration management is important but not the important.
You have to have a good SD FUnction
You have to have a good IM Process.
You have to have a good CCR process
You have to have a good IT SM process
They are all inter linked
However, config mgmt is at the centre of it and it is done well all releated process start from a good point... but it does not mean it is the most important _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
Joined: Nov 03, 2012 Posts: 55 Location: Singapore
Posted: Sat Nov 10, 2012 3:06 am Post subject:
Well, if you want to implement ITIL, you have to implement some basic functions in Configuration Management to ensure you have data / information to reference when delivering other functions or processes.
If I were you, I would first consider Configuration Management as a support process to others, and how to setup it depends on how to implement others.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum