Posted: Wed Dec 12, 2012 2:40 pm Post subject: Writing SOPs for ITIL
I am in a process of writing SOPs for a 24*7 support project.
I need some inputs for writing following SOPs
1. Incident management
2. Problem management
3. Call management
4. Knowledge management
5. Route cause analysis corrective/preventive action management
Joined: Mar 04, 2008 Posts: 1884 Location: Newcastle-under-Lyme
Posted: Wed Dec 12, 2012 11:54 pm Post subject:
If we tell you all that we will be the authors and not you. Then you won't get paid. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum