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ITIL :: View topic - Writing SOPs for ITIL
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Writing SOPs for ITIL

 
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sunilsatghare
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Joined: Dec 11, 2012
Posts: 1

PostPosted: Wed Dec 12, 2012 2:40 pm    Post subject: Writing SOPs for ITIL Reply with quote

Hi,
I am in a process of writing SOPs for a 24*7 support project.
I need some inputs for writing following SOPs
1. Incident management
2. Problem management
3. Call management
4. Knowledge management
5. Route cause analysis corrective/preventive action management

Thanks
Sunil
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Diarmid
Senior Itiler


Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Wed Dec 12, 2012 11:54 pm    Post subject: Reply with quote

If we tell you all that we will be the authors and not you. Then you won't get paid.
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"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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KenLuo
Senior Itiler


Joined: Nov 03, 2012
Posts: 55
Location: Singapore

PostPosted: Thu Jan 17, 2013 3:25 am    Post subject: Reply with quote

I do see a lot of diagrams on internet which is free of charge, so you may need to start from there.

Also when you went through the ITIL foundation, you did not see that part?
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Luo, Tian-Hong (Ken)
Regional Operation Lead

ITIL Expert Certified
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