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ITIL :: View topic - Responding to Catastrophic Unplanned Events
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Responding to Catastrophic Unplanned Events

 
Post new topic   Reply to topic    ITIL Forum Index -> Change Management
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ChangeMgmtCTUSA
Newbie
Newbie


Joined: Jan 12, 2012
Posts: 3
Location: Hartford, CT

PostPosted: Fri Jan 13, 2012 3:18 am    Post subject: Responding to Catastrophic Unplanned Events Reply with quote

Does ITIL and/or Event Mgmt define or explain how to react to say... catastrophic events caused by Mother Nature (hurricans, tornados, etc.)? OR...what can folks offer for best practice that works within their companies? I can tell you, working in the insurance industry we need to be able to react to unplanned events and ensure our policy holders do not see any negative interruptions to processing. But in general terms...is there a best practice as it relates to handling change activity you could share?
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3544
Location: London, UK

PostPosted: Fri Jan 13, 2012 5:13 pm    Post subject: Reply with quote

Major incident process
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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MikkoH
Itiler


Joined: Dec 11, 2012
Posts: 20
Location: Finland

PostPosted: Thu Dec 13, 2012 9:45 pm    Post subject: Reply with quote

I'd say you should have a recovery plan for such possibilities ready, with all the steps to be performed, all the contact info for responsibles ready, back-ups for the former defined and so on. Then you should seek to try it out at least once a year to see if it does work and also examine carefully for any SPOF's might be found in it.

Check the ITSCM for your needs.
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Diarmid
Senior Itiler


Joined: Mar 04, 2008
Posts: 1894
Location: Helensburgh

PostPosted: Thu Dec 13, 2012 11:30 pm    Post subject: Reply with quote

spam. two posts up.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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ITILadmin
Senior Itiler


Joined: Oct 19, 2004
Posts: 172

PostPosted: Fri Dec 14, 2012 2:12 am    Post subject: Reply with quote

Thanks Diarmid. Got it.
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