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ITIL :: View topic - Flow Chart diagrams - Free?
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Flow Chart diagrams - Free?

 
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JohnJas
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Joined: Dec 01, 2004
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PostPosted: Tue Aug 16, 2005 8:43 am    Post subject: Flow Chart diagrams - Free? Reply with quote

Anybody have advice on where to find open source ITIL process flow diagrams?
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rjp
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Joined: Mar 12, 2005
Posts: 255
Location: Melbourne, Australia

PostPosted: Thu Feb 16, 2006 8:44 am    Post subject: Reply with quote

The Ontario Government has publish a number of (freely available) standards for ITSM implmentation: including incident, probelm, change and configuration management. These contain some fairly high level flow charts - primarily swim lanes showing where responsibility changes hands - but along with the other content quite useful.

A search under ITSM GO-ITS will find it.
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