Joined: Mar 04, 2008 Posts: 1884 Location: Newcastle-under-Lyme
Posted: Wed Jan 16, 2013 10:32 pm Post subject:
There are no general benchmarks for these kind of figures for the simple reasons that very few organizations are sufficiently similar and that is before you take the non-comparability of the meaning of the priority codes into account. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
Joined: Nov 03, 2012 Posts: 55 Location: Singapore
Posted: Thu Jan 17, 2013 3:22 am Post subject:
No such data could be found on Internet, I tried before.
In general, i believe you need these data, because someone now asked you to tell whether we were doing good or not, right? Or to evaluate how many people we still need to hire to fix the gaps.
I think you need to review your history data and generate the report of your own organization.
And then share with others and get their expectation on what should be achieved. _________________ Luo, Tian-Hong (Ken)
Regional Operation Lead
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