Posted: Wed Dec 12, 2012 2:40 pm Post subject: Writing SOPs for ITIL
I am in a process of writing SOPs for a 24*7 support project.
I need some inputs for writing following SOPs
1. Incident management
2. Problem management
3. Call management
4. Knowledge management
5. Route cause analysis corrective/preventive action management
Joined: Mar 04, 2008 Posts: 1889 Location: Helensburgh
Posted: Wed Dec 12, 2012 11:54 pm Post subject:
If we tell you all that we will be the authors and not you. Then you won't get paid. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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