Case Study

[Kennedy]

I wanted to know if in the ITIL Foundation classroom training, any type of case studies will be provided so that we will able to relate our organizational scenario to the ITIL Foundation?

[UKVIKING]

As all companies have an IT Department which is being managed via IT Service Management, there is a high percentage chance that any examples - case studies, exercises - are IT oriented in some way
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter

[Kennedy]

Hi John,

Thank you for the reply.

I have just moved from Change management to Release and Deployment Management. So I thought if I am doing the ITIL Foundation along with two others, can we ask the training organization to draw a scenario based on our official environment?

[UKVIKING]

Kennedy

THe foundation course instructors may not have the time to create case studies or exercises based on your situation / environment
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter

[Kennedy]

Dear John,

Thanks for your reply.

I feel that if the ITIL Foundation class has a case study in which the instructor presents a scenario and explains to the students, then it will be worth. Also they can imagine their own office environments and can implement them when they go back to their organizations.

[Diarmid]

Implementing anything on the basis of only the foundation course is a recipe for disaster. The course is an introduction, without the depth to be applied on its own to an implementation.

Especially if you want to "implement ITIL" because that is a non-sequitur.
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"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718