Would it be a Problem or Known Error Record.

[fulhamn]

ITIL defines a Known Error as: “A Known Error is a problem that has a documented root cause and a Workaround.”

If you have the Root casue but DO NOT have a workaorund. Would it be a Problem Reocrd or Known Error Record.

[Diarmid]

It's not either/or. A known error is a link to a problem. The problem exists until it is resolved.
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[Nosheen]

Known Errors are documented in KEDB i.e Known Error Date Base and if it is a known Error then most of the times a solution is also there. If no work around for the error was found then it is not an error it is a problem, no matter if you the know the error or not. Error needs rectification while as problems need solution.

Going deep into terms like knowledge management and problem management in ITIL will surely help.
I hope my answer was help.
Any feedback is always welcomed

Thanks....

Nosheen

[incrediblejay]

As mentioned above, it is neither.

The Root Cause is just something to note in the problem ticket until you have a workaround, at which point it becomes a Known Error.