requestor role

[admssm]

Hi,

im trying to define a user role called "requestor", who is requesting IT servise based on possition change, or promotion, etc... What should be listed as conditions for user request..?

Thanks

[Diarmid]

Technically only customer can request a service, not users. However specific users can be authorized to IT by the customer to make requests. Is this what you have in mind? Otherwise I'm not sure what you are getting at.
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"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718

[KenLuo]

Any user who uses the service provided by you, your team or your organization can be a requester.

They may have the permission to access to create a request directly, or they call GSD.
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Luo, Tian-Hong (Ken)
Regional Operation Lead

ITIL Expert Certified

[TomC]

My company allows internal employees to make requests. This can be for an IT Service as a result of a role change.

We have 4 ticket classifications:
External Requests
Internal Requests
External Failures
Internal Failures

[admssm]

The concept im trying to accomplished is to create a standard form for every request which comes to IT (new user account, additional access,etc..), The form will also include ticket number for better tracebility,. The form works with roles like user, requestor (user's manager, hr), it admin, it manager.

[KenLuo]