Difference between Emergency and Expedited

[prathap_buna]

Hello,

If all emergency changes raised as expedited, what would be the impact to change management process

[UKVIKING]

Two points here

1 - do not post your queries multiple times. It merely will almost guarentee the ignoring of your post

2 - The answer is .... IT Depends

What does your Change management policy say ?

ITIL is a set of better (best) practices. It is not a requirements set. ISO20000 is that.

ITIL says you should have a well document thought out CM policy

ITIL does not say how you should write it
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter

[prathap_buna]

Thanks for your reply,

But still I am not clear. If any P1 incident raised for business, we can raised emergency change. But the same time if we have any valid business justification we can raise expedited change. then whats the difference between expedited and emergency. And why don't we raised as emergency for all expedited changes.


Regards,
Prathap

[Diarmid]

Priority one does not imply emergency.

You can have as many layers of change management as you want.

If you have expedited change procedures then they will be for a defined set of conditions.

If you have emergency change procedures then they will be for a defined set of conditions.

If you have both then they will be for differently defined sets of conditions - otherwise you do not really have both.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718

[zakki25]

Hi,

For emergency changes a business justification is required apart from the fact that these changes are to prevent a P1 or to respond to a P1.

Zaheer

[KenLuo]

definition in Oxford

emergency
a sudden serious and dangerous event or situation which needs immediate action to deal with it

urgent/expedite
to make a process happen more quickly

You see the difference?[/b]
_________________
Luo, Tian-Hong (Ken)
Regional Operation Lead

ITIL Expert Certified