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ITIL :: View topic - Raising separate ticket for each issue - same user same day
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Raising separate ticket for each issue - same user same day

 
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BharatGupta
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Joined: Apr 09, 2013
Posts: 1

PostPosted: Tue Apr 09, 2013 9:56 pm    Post subject: Raising separate ticket for each issue - same user same day Reply with quote

Hi friends,

I am keen to know if we should raise separate ticket for different issues for same user in same day or should we raise just one ticket?

(I know it has nothing to do with ITIL framework, but want to know the thought of majority Smile )


Thanks
Bharat
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3320
Location: London, UK

PostPosted: Tue Apr 09, 2013 11:39 pm    Post subject: Reply with quote

BharatGupta

If the issues are different, yes you would open a ticket for each issue

and despite your post - which signifies that your knowledge of ITIL / ITSM is extremely lacking, this is core to IT Service Management as well as ITIL

ITIL states in quite clear.. all incidents get recorded separately

If he has several incidents, you have to deal with several incidents
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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KenLuo
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Joined: Nov 03, 2012
Posts: 55
Location: Singapore

PostPosted: Thu Apr 11, 2013 5:36 pm    Post subject: Reply with quote

You mentioned "same day", so they might be in different time. If so, multiple tickets are required, as you don't know whether they're the same issue or not.
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Luo, Tian-Hong (Ken)
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