Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
· Home
· Content
· Feedback
· News
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account


The five ITIL books can be obtained directly from the publisher's website:

Or as downloadable PDFs: HERE

Current Membership

Latest: atifyna
New Today: 17
New Yesterday: 31
Overall: 231521

People Online:
Visitors: 110
Members: 0
Total: 110



Don't have an account yet? You can create one. As a registered user you have some advantages like theme manager, comments configuration and post comments with your name.

Related Resources

Service related resources
Service Level Agreement

How to set up
IT Change Management
Process Info-Graphic

NOTE: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


Select Interface Language:

Please contact us via the feedback page to discuss advertising rates.

The Itil Community Forum: Forums

ITIL :: View topic - University work on ITIL
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

University work on ITIL

Post new topic   Reply to topic    ITIL Forum Index -> Miscellaneous
View previous topic :: View next topic  
Author Message

Joined: Jan 17, 2008
Posts: 1

PostPosted: Fri Jan 18, 2008 4:18 am    Post subject: University work on ITIL Reply with quote

First of all i'd like to apologize in advance if i am posting in a wrong section.

I am a studying Computer Science and am currently writing a work on ITIL, and for the final part I wanted to write a case study about some company in which the implementation of ITIL wasn't successful (and consequently i would explain what reasons led to that).

I would like to ask if any of you have this kind of experience to share with me (or can point me to someone who has it).

Thank you.
Back to top
View user's profile
Senior Itiler

Joined: Sep 16, 2006
Posts: 3597
Location: London, UK

PostPosted: Wed Jan 30, 2008 7:03 am    Post subject: Reply with quote

I think this is a lost cause. i dont think there is acompany that would publicly admit they failed an implementation of itil

that being said... no implementation is successfull 100% but it does not have to be

my advice try another approach
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
Back to top
View user's profile
Senior Itiler

Joined: Oct 26, 2007
Posts: 295
Location: Calgary, Canada

PostPosted: Wed Jan 30, 2008 8:49 am    Post subject: Reply with quote

Pick a company (any company) that attempted ITIL implementation, examine how they approached implementation, what the did, etc and compare it to how it could have been. It will be easier for you to identify areas that could have been done better and reason why.

I will admit that my past company failed (with the capital F) in some areas of ITIL, but I doubt you will get them to admit that Smile
Back to top
View user's profile
Senior Itiler

Joined: Aug 11, 2006
Posts: 262
Location: Netherlands

PostPosted: Wed Jan 30, 2008 8:10 pm    Post subject: Reply with quote


John P Kotter, a Harvard professor, has done extensive research on reasons why (any) changes fail. He has summarized these in 8 steps for succesfull change. Although these steps are very generic (I'm sure mr. Kotter has never heard of ITIL), I think they might give you a starting point. You can find him easily through google.

Hope this helps,

Michiel Croon
Getronics Pinkroccade
Back to top
View user's profile Visit poster's website

Joined: Jul 30, 2013
Posts: 1

PostPosted: Tue Jul 30, 2013 7:52 pm    Post subject: Reply with quote

Thansk for taking time to help!!!
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> Miscellaneous All times are GMT + 10 Hours
Page 1 of 1

Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003

Forums ©


Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.