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The Itil Community Forum: Forums
ITIL :: View topic - Problem closed - Known error still open
elbow Itiler Joined: Feb 14, 2011 Posts: 36
Posted: Fri Sep 13, 2013 11:50 pm Post subject: Problem closed - Known error still open
Does anyone know of a situation when a problem can be closed and the Known error left open?
Perhaps when the known error is an accepted risk?
Look fwd to any help, cheers!
MadhavaVermaDantuluri Newbie Joined: Jan 29, 2014 Posts: 14 Location: Delhi, India
Posted: Thu Jan 30, 2014 2:43 pm Post subject: Known error is acceptable
There can be few occasions like,
- known error can not designed as per functionality
- Known error can accommodated into change but not yet approved.
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