My question is based on the tool we are using which doesn't allow for multiple impacted CI's but only 1. The Incident portion of this tool does allow for multiple CI's but it is not always known by the Incident team what the impacted CI's are and that is what the Problem team will investigate.
Its just that if you report on an impacted CI within the Problem section of the tool the report will show how many problems this CI has against it and will look problematic. I just think the tool should separate an Impacted CI from a Root Causing CI.
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