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ITIL :: View topic - can an employee belong to multiple functions in ITIL
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can an employee belong to multiple functions in ITIL

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Joined: Oct 24, 2013
Posts: 1

PostPosted: Fri Oct 25, 2013 12:01 am    Post subject: can an employee belong to multiple functions in ITIL Reply with quote


ITIL defines Functions as:

  • sub-sets of an organization intended to accomplish specific tasks
  • a team or group of people and the tools they use.
  • generally map to the organizational chart of the organization

I therefore understand that, because one person is normally employed by and under a department, being part of two functions is not a standard.

However, I am questioning this with the Technical Management and Application Management functions. The former must procure the technical skills, while the latter must handle the services.

I see a clear mix of technical people here.

What's ITIL's take on this?
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Senior Itiler

Joined: Sep 16, 2006
Posts: 3595
Location: London, UK

PostPosted: Mon Oct 28, 2013 7:11 am    Post subject: Reply with quote

You posted ITIL's take on this.

ITIL is NOT a rigid formalized standard. It is completely up to you whether there are 4 million people in the IT department or 1

It is about roles and the responsibilities associated with the role in question

The only definitive that ITIL recommends is that the Incident and the Problem Manager should not be the same person

because the goals for IM and PM are diametrically opposed

As for a Function, the Service Desk is a function.

People in the SD usually deal with Incidents, etc and all the stuff that encompass that; however if you company wants to have people in the SD to more.. go for it ...if it works then it is fine
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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