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ITIL :: View topic - What should differenciate a CSI Item and a Task?
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What should differenciate a CSI Item and a Task?

 
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GOC
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Joined: Feb 18, 2012
Posts: 16

PostPosted: Fri Nov 22, 2013 12:09 am    Post subject: What should differenciate a CSI Item and a Task? Reply with quote

Hi,

We (the IT dept where I work) have created a CSI register, which includes a Problem Statement and a goal. We also have a team / process owner task list.

What should define what is a task and what is a CSI Item?

I.e. should a CSI item be something that adds effectiveness, efficency or saves money (possibly requiring a Bisuness Case) with a problem statement and goal; and a task be defined as something that "Just needs done"?

Rgds,

GOC
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3313
Location: London, UK

PostPosted: Sat Nov 23, 2013 11:44 pm    Post subject: Reply with quote

A task is an action that may or may not have something to do with CSI

A CSI item has only something to do with CSI

duh!
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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